Has the tech support suddenly become sale personal as well?
We have been with jag for a while on VPS with a joomla installation – we just recently build a new joomla did it on a cheap shared hosting while the old one was live on the VPS. Then we move the new joomla to our VPS and started to optimize all js, images, css and so on without using any things like Gzip or similar server killers. Suddenly our VPS became very slow and today it took a deep dive. Filled a ticket and the response was we were using a lot of node and should probably move to hybrid or dedicated? because of a single joomla install?
Now reading other treads we can see other users are getting kind of better support where some tech will says we found the issue it was your hctaccess file or it was your spamd or something.
We got nada except we should buy something 3 times the price we have been on for a year working fine…and it makes you wonder how it can run smoothly on a shared server – getting optimized moved to a VPS and then being told your joomla needs a hybrid for 97 dollars per month.
Oh yes and the beauty of it...our site is still down so we dont have any chance to go and search/fix any issues our selves...