If you're going to close a thread........

[Ron]

You know, this is just not worth it. I take it back.

[gohighvoltage]

You're misunderstanding. He's suggesting that fixing his file permissions issue will/may allow him to find the cure for cancer. A butteryfly's wing proposition.

LOL! You are funny Ron. I don't think he meant to say that. I do agree that you have to be good to your long time, money spending customers, loyalty does mean something in any business. At the same time , you have to provide good customer service to all your customers.

[Ron]

OK, I let his response distract me from my point which was

Are you serious? You can't make a business decision to treat your small customers with inconsequential issues the same as your 10 year veteran reseller and forum moderators with network prioritization and routing issues or server configuration issues that cause his forum and photo gallery to be down, or .

Oh wait...

To which he decided not to respond, instead decided to make an assertion that I wasn't being straightforward which is pretty funny on its face.

[JPC-Zachary]

See your PM

[Ron]

I've read your PM to me entitled "Threat" and I am shaken by this. I don't understand your intent, and I don't understand the questions you are asking.

[Frank Broughton]

It seems as if everyone missed the point I was trying to make.

Kind of I did - but agreed with yours too if it carried out as you described. Your position is the ideal, but really not obtainable. I was just pointing out that preferential service is a good policy. I do NOT expect it, I only have two VPS's, if I had a whole rack, you bet I would expect it.

[Ron]

OK, Zach. Typo. You meant "Thread" not "Threat". fair enough.

As far as the content of the PM goes: No, I don't need to come up with every idea, and No, my account value over the last 10 years would not entitle me to special treatment. I make no bones about the fact that I'm a reseller here paying the same rate as everyone else.

My point was and is that I would hope that some customers, the ones that have more meaning to your business than others and/or ones that have an issue that they are prevented from fixing themselves would be treated differently that someone asking kb questions.

You already give preferential treatment to different customers, so your ideal isn't being practiced here and this discussion really is moot.

[gohighvoltage]

Honestly, everyone needs to know that we are all trying to work together, customers/Jag, everyone.

Rome wasn't built in a day.

I wish everyone can just be peaceful with good solutions and advice, without anyone taking things personal or out of context.

Posts are like emails, there is NO EMOTION behind it. Emails and posts can easily be taken the wrong way.

Tell someone "hey you look like crap, giggle giggle giggle, in person, might go over cause you said it in a laughing, joking manner. Where in an email you say "hey you looked like crap today", might be taken as a serious insult.

On a bright note, Look, I was able to start the process of getting the forum fixed!!!! YIPEE!

Progress always has a starting point, and in any business, it never stops. Business, technology, and demands change like the wind, you are never done.

[JPC-Zachary]

OK, Zach. Typo. You meant "Thread" not "Threat". fair enough.

As far as the content of the PM goes: No, I don't need to come up with every idea, and No, my account value over the last 10 years would not entitle me to special treatment. I make no bones about the fact that I'm a reseller here paying the same rate as everyone else.

My point was and is that I would hope that some customers, the ones that have more meaning to your business than others and/or ones that have an issue that they are prevented from fixing themselves would be treated differently that someone asking kb questions.

You already give preferential treatment to different customers, so your ideal isn't being practiced here and this discussion really is moot.

Ron - Thank you for clearing the Threat vs. Thread up.

I like you on a personal level. I think you bring a wealth of technology to this forum; however, you come off a lot like no one else has a valid opinion. I feel that is what causing a lot of the slack thrown your way. We do listen it just might not be implemented as quickly as you would like but things are being implemented.

As of this moment, there is no preferential treatment going on. That was a failed past policy as Greg outlined yesterday. There is ways though to make everyone get the level of service they need and have a personal approach. The key to it is more knowledge people. Everyday there are applications received and processed. No company is perfect and we sure have a ways to go to get back to where we use to be but we will get there. It is going to take everyone buckling in and holding on tight. We can deliver the best service in the industry and everyday we are working on improving it. I'm pretty sure my fellow managers and Greg would agree that the end goal is to have every customer be able to say they have the best hosting provider in the industry.

[Ron]

There is preferential treatment going on.

The instant someone posts in the forums their ticket is addressed if at all possible, and that's the way it should be.

It's unfortunate that people feel they need to go this route, but when they do it makes sense to treat them they way that they are expecting and/or need. But still it's preferential treatment.

As for the slack thrown my way? That's because I am taking a contrary or controversial position relative to nearly everyone else here and when I disagree I don't just roll over, I advocate for that position. If you disagree feel free to convince me, but please don't call my motives into question.

[Ron]

On a bright note, Look, I was able to start the process of getting the forum fixed!!!! YIPEE!

Good for you Steve. It must be another form of preferential treatment for you since 10 people have been complaining for 5 months about the same issues, with several promises of things getting fixed right away.

[gohighvoltage]

I think arguing about the same subject for the last 2 weeks is a total waste a time, totally destroys the atmosphere in the forums, and just gives people a bad taste in their mouth, hard feelings.

We all need to work on being positive, and pro-active in the forums. We really need to open the gates to promote people to post questions and get good answers. If people with easier questions see that it is faster and easier to post here, then they will, and this benefits us all by allowing support to be available faster.

Right now, the hostility level is so high, that people are probably scared to post anything, in fear of being attacked, or made to look dumb.

[gohighvoltage]

Good for you Steve. It must be another form of preferential treatment for you since 10 people have been complaining for 5 months about the same issues, with several promises of things getting fixed right away.

Hi Ron, looking at your statement above, can be taken in two ways. #1 - You are saying GOOD FOR YOU, in a sarcastic way, like "who cares", or #2 - You are really saying, Good for you!! we really appreciate it, cause we needed to get it fixed.


Posts and Emails can be taken many different ways, and this is part of the problem here on the forum.

So I ask you,

How did you mean it?

PS: I by no means get any special treatment. I think I was able to point them in the direction of the problem with a solution.

[Ron]

I think arguing about the same subject for the last 2 weeks is a total waste a time, totally destroys the atmosphere in the forums, and just gives people a bad taste in their mouth, hard feelings.

Maybe it's finally raised the awareness levels of JPC staff and managers to actually finally take a look at the issues I've been trying to wake them up to for the last couple of months. You know, really taking the issues to heart rather than mistaking the messenger for the issue and instructing everyone to make nicey nicey posts on the forum to try to cover up the complaints (which hopefully will now go away).

We've talked about customer service issues, technical support issues, company/client technical communications issues, client communications channels. None of which would be discussed if everyone is posting "la dee daaaa, this is another great day here at JAG".

If the company wants to once again make this forum the primary interactive communications channel for their clients outside of the ticket system, and turn it into a force for good, I'm all for it and stand ready to contribute. Make the commitment guys.

And it is nice that I can see the buttons on my quick reply form too.

[JPC-Les]

See Ron, proof positive we listen and make improvements. Enjoy those buttons! We listen to the other complaints too and even if you don't immediately see the results you desire know that we are working on it and will continue to listen to feedback negative and positive alike.

Now, if you are asking the JPC staff to cease trying to "Turn the frowns upside down" then you are fighting a losing battle. I have no shame in saying we will continue to WORK to FIX problems AND SPIN negative threads into a positive light.