Les, I gotta tell ya, the clumsy way you guys are doing that is sooo obvious it would make me run in the other direction.
Nobody is saying you shouldn't pay attention to complaint threads. Go look at the way I used to turn negative threads around. I know, might be hard to find.
Instead of four paragraphs of about how hard JPC is working to be #1 in a thread about a three day restore, it might work a little better simply to express understanding, make a simple statement about we're working on it, how things like this happen, we are/have/will try to prevent it from happening.
Easy does it... one shows concern, the other shows desperation and spin.
No spin zone please!