This "support" is ridiculous!

[Ron]

Oh, I dunno. I figure they could run a nightly cronjob to sync each server with a third-party atomic clock or time server; or set one of their shared servers as a time server and have their whole server farm sync off that. It's not rocket surgery.

365 chances a year to get things out of sync. hmmmmm

It might depend on how time critical your app is and how far off the clock is drifting per day.
It might make sense to quiesce the MySQL server during the adjustment (and hold that for the delta in timestamps if the adjustment is back in time).

[BadMonkey]

Even I didn't think this many people cared about keeping an accurate clock.

Actually, maintaining the time is easy. Pretty much every Linux distribution in the world comes with the NTP daemon. You just have to start it and it will maintain the time automatically - no cron needed. I'm not sure why Jaguar doesn't use it.

[JPC-Sabrina]

Thanks for providing this solution. I hope that it will help more than a few of our members.

[Ron]

LOL well the premise I was talking about was dealing with a very bad clock, but clearly you're right.

Looking at my own server, the ntp drift file hasn't been modified for a year and I don't see an ntp daemon running. Perhaps CPanel doesn't use it, I dunno.

I don't know how, but the time on my server is just about perfect with my manually updated internet time on Windows 7... for what it's worth.... my netbook was 15 seconds ahead after being updated just 3 hours before. Hmmmmm.. Maybe I can ask support to fix my netbook's clock? :-P

[Vin DSL]

Actually, maintaining the time is easy. Pretty much every Linux distribution in the world comes with the NTP daemon. You just have to start it and it will maintain the time automatically - no cron needed. I'm not sure why Jaguar doesn't use it.

Reason #1...

365 chances a year to get things out of sync. hmmmmm

Reason #2...

My netbook was 15 seconds ahead after being updated just 3 hours before. Hmmmmm.

Let's say, a server is gaining 15 seconds every 3 hours, e.g. 2 minutes every 24 hours.

And, let's say, a daemon resets the clock once a day, e.g. subtracts 2 minutes every midnight.

What happens to all the reads n' writes taking place, on a mega server, when a NTP daemon starts diddling with Old Father Time -- switching back to the previous day -- the previous month -- and so forth, and so on?

Time Travel can be rather tricky. Ask The Doctor!

[Vin DSL]

Thanks for providing this solution. I hope that it will help more than a few of our members.

BTW, Sabrina, I forgot to mention...

Your renegade name is "The Mentor".

Don't ask me why... I don't come up with these things!

[Gwaihir]

Katrina, you've got PM . Thanks.

You're missing the point, as usual...

The "included" cert doesn't provide any benefit over a "self-signed" cert... other than slothfulness.

Vin,

I think you're missing the point. The shared server certificates make perfect sense,

1) to access cPanel without my main account password in the clear. (You need but look around these boards for folks that got hacked sending their password around in the clear..) I cannot put my own certificate on that, as it isn't my domain. Only a real certificate is useful here, otherwise we'd need a whole infrastructure to verify these certificates, which is what the certificate is for..
2) to access email, via SSL as non-SSL port 25 is blocked for many users. There's no way whatsoever to have most email clients accept self-signed certificates.

You're also overlooking that any site specific certificate, even self-signed, needs its own dedicated IP address, which would be a huge drain on those. Cost wise it doesn't make sense either. If JagPC were to save the $500 or so for the wild cards SSL certificate, we'd each get maybe $0.10 a year discount? With that we'd have to get the IP ($12?) and the certificate ($25?).

So, the business case for the shared SSL, as JagPC has had for years, is perfectly sound.

[Gwaihir]

No, its free. Its not part of hosting and many don't offer it, we do.

Eh??

As we speak it is advertised at the home page to new clients as part of the shared server package, as it has been on all iterations of the package detail page as long as I can remember. If my package is ever downgraded, I'd like to be informed of that personally and well ahead of time. If it is not downgraded, what the heck are your trying to tell? It is either part of the package or it isn't. You don't get to claim and advertise one thing, yet not feel the need to make good on it.

[Ron]

I can't bite my tongue about this anymore.

I bought an Apple iBook for my niece, it came with a free iPod.

Do I have no right to a working iPod? If it is broken should/would Apple tell me to go pound sand, or would they honor the warranty?

IT IS PART OF THE SERVICE YOU OFFER, IT'S INCLUDED IN THE PRICE. IT IS
*NOT FREE*
AND SHOULDN'T BE TREATED AS SUCH.

For pete's sake.

[Ron]

What happens to all the reads n' writes taking place, on a mega server, when a NTP daemon starts diddling with Old Father Time -- switching back to the previous day -- the previous month -- and so forth, and so on?

Time Travel can be rather tricky. Ask The Doctor!

Vinny, check this out...
How does it work?
Aparently NTP is smarter than your average tech, it adjusts the clock many times in "small increments" to make up the delta, and uses heuristics to determine the update frequency.

Very nice.

[Vin DSL]

I bought an Apple iBook for my niece, it came with a free iPod.

Do I have no right to a working iPod?

If it is broken should/would Apple tell me to go pound sand, or would they honor the warranty?

All depends...

Did you buy her an iBook and keep the *free* iPod for yourself?

If so, that's like stealing candy from a baby, and you deserve what you get -- a broken iPod.

If YOU gave her the iPod, then you should make sure it works, without interruption, for the rest of her life. After all, that's what you're expecting JagPC to do.

[Vin DSL]

BTW, Gwaihir...

You're renegade name is "The Trouser Meddler".

Care to explain?!?!?!?

[Ron]

That's kinda silly, Vin. Apple is the vendor, not me, it was purchased as a gift.

You wanna be silly? When Greg comes and tells you that your free double RAM isn't working but it was free and nobody else does that so you shouldn't be complaining...

Look, I understood (but didn't agree with) Greg when he was whining about how his Loyalty Program wasn't being well received. But he's now bringing that attitude to a piece of the hosting environment, and saying it's not part of the hosting. I am completely baffled by that attitude. The attitude shoulda been like Katrina's... "Sorry, I'll try to make sure that doesn't happen again."

This was a failure of Greg's support system to update the SSL certs in the complex. It is not like they made a conscious decision not to support them anymore, this was a complaint as to the way support was handling the issue.

Why would he come in here and pick a fight over something like this with yet another decade-long customer over this? I just don't get it.

[Vin DSL]

So, I take it... you stole your niece's iPod.

Alrighty, then...

Hey, bud, do you need a nap or something?

You've been kinda cranky lately...

[Ron]

So, I take it... you stole your niece's iPod.

No, but I thought about it! LOL Bought an iPhone instead.

Hey, bud, do you need a nap or something?

You've been kinda cranky lately...

My mood "depends on the weather, hosting and otherwise."