This "support" is ridiculous!

[JPC-Greg]

I can't bite my tongue about this anymore.

I bought an Apple iBook for my niece, it came with a free iPod.

Do I have no right to a working iPod? If it is broken should/would Apple tell me to go pound sand, or would they honor the warranty?

IT IS PART OF THE SERVICE YOU OFFER, IT'S INCLUDED IN THE PRICE. IT IS
*NOT FREE*
AND SHOULDN'T BE TREATED AS SUCH.

For pete's sake.

Dont argue me about my own company, I know my product and the intent. Your wrong. Read the page:

http://www.jaguarpc.com/web-hosting/

"FREE secure SSL access" as in something added thats not being charged for . Its not what your paying for.

[JPC-Greg]

That's kinda silly, Vin. Apple is the vendor, not me, it was purchased as a gift.

You wanna be silly? When Greg comes and tells you that your free double RAM isn't working but it was free and nobody else does that so you shouldn't be complaining...

Look, I understood (but didn't agree with) Greg when he was whining about how his Loyalty Program wasn't being well received. But he's now bringing that attitude to a piece of the hosting environment, and saying it's not part of the hosting. I am completely baffled by that attitude. The attitude shoulda been like Katrina's... "Sorry, I'll try to make sure that doesn't happen again."

This was a failure of Greg's support system to update the SSL certs in the complex. It is not like they made a conscious decision not to support them anymore, this was a complaint as to the way support was handling the issue.

Why would he come in here and pick a fight over something like this with yet another decade-long customer over this? I just don't get it.

Look bud, your very argumentative on everything these days. Its not a fight, its me making a correction in MY forums. Don't like the way I do things around here, nobody forces you to use this forum. Decade or not brother you can't jeykl and hyde out on us and just pick fights in every thread on the board, its getting really old.

[Ron]

I'm sorry you feel this way.

[JPC-Les]

Ron, for the record we agree with much of what you say. We still need tons of work in many areas to become truly great. Especially when you talk about improvements on processes and procedure.

[Ron]

Thanks Les.

I hope you've got the right staff in place to make the big changes to get your systems up to the business level you're at, and then to the next business level.

Here is what I worked on back in the 90s. It might be a good starting place for your reading pleasure.
Take a look at the description of the Levels about halfway down the page.
Capability Maturity Model - Wikipedia, the free encyclopedia

It's more useful than one might think just understanding the concepts here. They are not easy to grasp.

Implementing the concepts without implementing the program as a whole can be quite useful at early stages, although just saying that is blasphemy...

[JPC-Les]

Thanks Ron. I'll give it a read.

[Frank Broughton]

Vin, you are one strange dude.

Nope he is normal..... all the rest are weird. I'll take VIn over most any day of the week!

[gohighvoltage]

Vin is one Cool dude!

[the_ancient]

Vin is one Cool dude!

Please do not Encourage him, Vin is not "Cool" and should be ignored 99% of the time

Dont argue me about my own company, I know my product and the intent. Your wrong. Read the page:

Managed Web Hosting - Affordable Hosting, Cheap Hosting, Linux Hosting, cpanel hosting, Ruby On Rails, Wordpress Forums, PHP & ASP Net, PHPBB Web Hosting - Jaguarpc

"FREE secure SSL access" as in something added thats not being charged for . Its not what your paying for.

Greg, did you work for a Phone company before starting JPC? That kind of circular logic is not normally found outside of the Baby Bells.

If you give something to someone free, aka "include" a feature, a reasonable person, and I would say 99% of your customers, would agree that the SSL is an included feature that available as part of their purchase price, as such would expect it to be available like any other feature of the hosting plan

The fact that you label it as "Free" instead of "included" is irrelevant.

Now saying that, I dont care, I dont use the Shared SSL any way so ........

[JPC-Greg]

lol, no , I was Air Force remember? And see , you paid for an ssl yourself which is then a product.

We sell SSL certs as an added service which further distinguishes this as a free extra as it has been promoted for a decade. I will gladly sell you an ssl too though.

And yes I agree, any feature listed on there should work and they do.

But we arent talking about the free ssl we provide on the serve. We aren't talking about a paid ssl cert, those work fine too. This thread was started for a WHM/cpanel link that by default from cpanel uses port 2083 via ssl, signed or not the link and port still work without it being tied to a paid ssl cert. In fact I think every host self signs these. I dont think anyone in the industry is using signed ssl certs for all clients much less those logins like we do. Another case of damned if we do damned if we don't. Do something extra and the moment theres a glitch once in a decade its the end of the world.

Sorry you had a momentary problem, glad it has been fixed.

[the_ancient]

lol, no , I was Air Force remember? And see , you paid for an ssl yourself which is then a product.

Ohh right, government.... the one place where Circular Logic is MORE rampant than the baby bells

We sell SSL certs as an added service which further distinguishes this as a free extra as it has been promoted for a decade. I will gladly sell you an ssl too though.

And yes I agree, any feature listed on there should work and they do.

But we arent talking about the free ssl we provide on the serve. We aren't talking about a paid ssl cert, those work fine too. This thread was started for a WHM/cpanel link that by default from cpanel uses port 2083 via ssl, signed or not the link and port still work without it being tied to a paid ssl cert. In fact I think every host self signs these. I dont think anyone in the industry is using signed ssl certs for all clients much less those logins like we do. Another case of damned if we do damned if we don't. Do something extra and the moment theres a glitch once in a decade its the end of the world.

Sorry you had a momentary problem, glad it has been fixed.

True, And with the way the News has been about SSL CA's a self signed is probally more secure

[Ron]

Greg it's not the end of the world that the cert expired and needed to be reinstalled.

That wasn't the point at all. I don't think it was Wim's point. I know it wasn't my point.

We're not the enemy. We're customers. But we use to be more like family, ya know?

[Bell thorpe]

Yeah, and every family has an eccentric uncle who dribbles, farts and forgets to do his fly back up.

[Ron]

Oooops. (turns around and re-zips)



Thanks for pointing it out. I think it's important that a friend can feel comfortable enough, or brutal enough through some tough love to let you know when your fly is down.

[JPC-Greg]

Stop starring at my crotch!