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This is a discussion on why are the support login and account login different? in the Hosting Talk & Chit-chat forum
I always have a heck of a time remembering that my login for the support ticket system is my domain, whereas for ftp, control panel, ...

  1. #1
    Loyal Client
    Join Date
    Nov 2003
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    39

    why are the support login and account login different?

    I always have a heck of a time remembering that my login for the support ticket system is my domain, whereas for ftp, control panel, etc, it is my jag username.

    Why are these different? Wouldn't it be simpler to make them the same?

    Just wondering.

    Thanks!

  2. #2
    CTO JPC-Masood's Avatar
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    Aug 2002
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    Jaguar Servers
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    1,916
    One support (client/billing area) login can have many hosting accounts in it, i.e. there is one-to-many relationship between the two, hence the difference.
    [COLOR="DarkRed"]Masood N. [/COLOR] | [COLOR="Red"]Chief Technical Officer[/COLOR][SIZE="3"] JaguarPC.com[/SIZE]

  3. #3
    Yeah, I know a LOT! Vin DSL's Avatar
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    Mar 2003
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    Arizona Uplands
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    10,661
    While you don't have any control over the user name[s], you CAN change your password[s] so they match. That's half the battle...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

    No Guts, No Story! VinDSL 2010

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