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I've been a JaguarPC user for 4 or more years. (I've lost track.) But, lately I'm getting frustrated by the help desk. I have 2 ...

  1. #1
    Loyal Client
    Join Date
    Aug 2002
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    243

    Help Desk

    I've been a JaguarPC user for 4 or more years. (I've lost track.) But, lately I'm getting frustrated by the help desk.

    I have 2 servers. With the security changes to PHP lately I've had to adjust to the new routines with email. No big deal, it just takes me a few minutes to change my style of working and get going.

    On one server I like using the 'Fetch Mail' utility on Horde. It helps me and saves me time. On the 2nd server, I can't get it working.

    My frustration is when I fill out a help ticket I'm asked to fill in 'exactly' what I"ve done to use the 'Fetch Mail'. Frankly, it's too darn much work to try and re-construct 'exactly' what I did. Please, just tell me what I should do. It's working on one server (I figured that one out.), but it's not working on the 2nd server. Please, just tell me what I need to do.

    I'd just like to get it working, and not develop a tutorial on the procedures I"VE followed that don't work.

    Sorry for the frustration, but lately it seems the help desk has not been as helpful as in the past. I also asked for help with a 2nd issue. This is also one I've had on the other server I use. The question is the syntax for the sa-learn command for spamassassin. I have it working on the other server, but the syntax doens't seem to be the same on the current server. Is the path different? What's going on?

    Oh, I have to wait until the first issue has been solved before getting a response. Oh, OK, I guess that's just the way it is.

    Where my bottle of Scotch?

    Best,

    Tom

  2. #2
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    Join Date
    Sep 2001
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    Wichita, KS
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    1,523
    I don't know too much about those things, but maybe there are different version of those programs on the servers?

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