Ticket System, slow ?

[poliedros]

Why Tikcet System is to slow to solve the problems ?

I can see my site sice 2 days ago, and I am not have a solution yet. :-(

my site is riosur.com

thanks in advance

Jorge V.S.'021104

[JPC-Greg]

I can view your site fine with the domain and ip.

Anyone else want to test this and confirm

riosur.com

[glo]

I was unable to view the site with domain name and by using IP. Both came up as "cannot find server"

[poliedros]

I cna't see my site, if i put riosur.com i go to saigumi site, not to riosur site.

:-(

Jorge V.S.'021104

[megmond]

Open a trouble ticket to explain that your domain (riosur.com) is pointing to the wrong website (saigumi). Ask them to verify/correct the IP address for your domain in their DNS servers.

by the way, I could load your domain properly, but also saw the saigumi website.

[JPC-Greg]

Your ip is 66.227.60.70 , the dns zone was wrong and has been corrected .

[poliedros]

Now with http://riosur.com I go to my site, but with http://www.riosur.com I go to saigumi site

the ticket that I opened is unaswerd jet.

Jorge V.S.'021104

[Maggie]

Gosh, I get the Saigumi site whether I put in riosur.com or with the www in front.

Maggie

[Joshua Clinard]

I get to the riosur site via both addresses.

[poliedros]

**********************************

TODAY AGAING MY DOMAIN POINTS TO SAIGUMI SITE WITH WWW.RIOSUR.COM AND RIOSUR.COM

PLEASE CORRECT THE PROBLEM NOW !!!!!!

I WILL NO PAY MY HOSTING THIS MONTH UNTIL YOU SOLVE THE PROBLEM DEFINITLY.


Jorge V.S.'021105

PS: Why You don't answer my tikects ?

[jason]

The correct site comes up for me, both with and without the WWW.

--Jason

[poliedros]

Jason:

Where are you ?
I always get the wrong site for my domain.

I clear cahce, and test with orther borwsrs and the problem is the same :-(

Jorge V.S.'021105

[jason]

I'm in Rochester, NY. Here's what I get for output when I do an nslookup from my computer:

C:\>nslookup riosur.com
Server: ns1.isc.rit.edu
Address: 129.21.3.17

Non-authoritative answer:
Name: riosur.com
Address: 66.227.60.70

=======================

C:\>nslookup www.riosur.com
Server: ns1.isc.rit.edu
Address: 129.21.3.17

Non-authoritative answer:
Name: riosur.com
Address: 66.227.60.70
Aliases: www.riosur.com

--Jason

[jkeller]

I get the correct site now, too. But I can confirm that I was seeing the Saigumi until yesterday (about 20 hours ago).

It looks like you've been fixed up as a result of the general DNS sweep. Greg apparently told a few users that some techs would be going through the DNS zone records to assure that everyone was pointed to the right IP.

[poliedros]

I can see it by ip, but not by name :-(

Jorge V.S.'021105