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This is a discussion on Ticket System, slow ? in the Hosting Talk & Chit-chat forum
Why Tikcet System is to slow to solve the problems ? I can see my site sice 2 days ago, and I am not have ...

  1. #1
    Loyal Client
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    Angry Why Ticket System is to slow to solve the problems ?

    Why Tikcet System is to slow to solve the problems ?

    I can see my site sice 2 days ago, and I am not have a solution yet. :-(

    my site is riosur.com

    thanks in advance

    Jorge V.S.'021104

  2. #2
    QA Manager JPC-Greg's Avatar
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    I can view your site fine with the domain and ip.

    Anyone else want to test this and confirm

    riosur.com
    Greg Landis | Founder
    JaguarPC | World leader in webhosting since 1998.
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  3. #3
    glo
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    I was unable to view the site with domain name and by using IP. Both came up as "cannot find server"

  4. #4
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    I cna't see my site, if i put riosur.com i go to saigumi site, not to riosur site.

    :-(

    Jorge V.S.'021104

  5. #5
    Programmer... And more... megmond's Avatar
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    Open a trouble ticket to explain that your domain (riosur.com) is pointing to the wrong website (saigumi). Ask them to verify/correct the IP address for your domain in their DNS servers.

    by the way, I could load your domain properly, but also saw the saigumi website.
    Curious? Check out my main activities at http://www.elmerproductions.com/igor

  6. #6
    QA Manager JPC-Greg's Avatar
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    Your ip is 66.227.60.70 , the dns zone was wrong and has been corrected .
    Greg Landis | Founder
    JaguarPC | World leader in webhosting since 1998.
    How are we doing? Tell us at [email protected].

    Need a Manager?

    (pm) | (email) Les, Chief Operations Officer
    (pm) | (email) Larry, Customer Service Manager

  7. #7
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    Now with http://riosur.com I go to my site, but with http://www.riosur.com I go to saigumi site

    the ticket that I opened is unaswerd jet.

    Jorge V.S.'021104

  8. #8
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    Gosh, I get the Saigumi site whether I put in riosur.com or with the www in front.

    Maggie

  9. #9
    Aletia Customer
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    I get to the riosur site via both addresses.

  10. #10
    Loyal Client
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    **********************************

    TODAY AGAING MY DOMAIN POINTS TO SAIGUMI SITE WITH WWW.RIOSUR.COM AND RIOSUR.COM

    PLEASE CORRECT THE PROBLEM NOW !!!!!!

    I WILL NO PAY MY HOSTING THIS MONTH UNTIL YOU SOLVE THE PROBLEM DEFINITLY.


    Jorge V.S.'021105

    PS: Why You don't answer my tikects ?

  11. #11
    Community Leader jason's Avatar
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    The correct site comes up for me, both with and without the WWW.

    --Jason
    Jason Pitoniak
    Interbrite Communications
    www.interbrite.com www.kodiakskorner.com

  12. #12
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    Question

    Jason:

    Where are you ?
    I always get the wrong site for my domain.

    I clear cahce, and test with orther borwsrs and the problem is the same :-(

    Jorge V.S.'021105

  13. #13
    Community Leader jason's Avatar
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    I'm in Rochester, NY. Here's what I get for output when I do an nslookup from my computer:

    C:\>nslookup riosur.com
    Server: ns1.isc.rit.edu
    Address: 129.21.3.17

    Non-authoritative answer:
    Name: riosur.com
    Address: 66.227.60.70

    =======================

    C:\>nslookup www.riosur.com
    Server: ns1.isc.rit.edu
    Address: 129.21.3.17

    Non-authoritative answer:
    Name: riosur.com
    Address: 66.227.60.70
    Aliases: www.riosur.com

    --Jason
    Jason Pitoniak
    Interbrite Communications
    www.interbrite.com www.kodiakskorner.com

  14. #14
    Loyal Client jkeller's Avatar
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    I get the correct site now, too. But I can confirm that I was seeing the Saigumi until yesterday (about 20 hours ago).

    It looks like you've been fixed up as a result of the general DNS sweep. Greg apparently told a few users that some techs would be going through the DNS zone records to assure that everyone was pointed to the right IP.

  15. #15
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    Unhappy

    I can see it by ip, but not by name :-(

    Jorge V.S.'021105

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