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This is a discussion on Hoth in the Hosting Talk & Chit-chat forum
Ok, that's long enough. Any word on hoth? ...

  1. #1
    Loyal Client
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    Hoth

    Ok, that's long enough. Any word on hoth?

  2. #2
    Loyal Client
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    If it's quicker...restart.

  3. #3
    AJA
    AJA is offline
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    It's been back up for a while

  4. #4
    Loyal Client
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    If only that were true...

  5. #5
    Loyal Client
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    I use it for more than just http

  6. #6
    Loyal Client
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    POP3 is showing up...but i use imap. that for sure is still down.

  7. #7
    Loyal Client
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    angry clients are piling up...

  8. #8
    Loyal Client
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    Guess I should've logged in and checked my ticket. Even though Jag's own network monitor shows there is an issue, they apparently didn't know it was ongoing.

  9. #9
    JPC Member
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    Aug 2011
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    Gotta say i'm disappointed too. This is what happens when things are not with in your control. We'll be changing gears soon and saying goodbye to Jaguar so we can gain more control over what happens. It's also nice to let the customer know what happened, instead of giving them a generic answer. Too many of these incidents lately.

  10. #10
    Loyal Client
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    Yea, I escalated my ticket awhile back...it's just sitting there unassigned.

  11. #11
    JPC Member
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    Aug 2011
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    Just chatted here's the response:

    I have updated the ticket letting them know that you would like an update on how long this will take and for them to update you with what exactly is going on.

    We are sorry for the inconvenience. I did update this ticket for you, and you should have a response here shortly.

  12. #12
    JPC Member
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    Aug 2011
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    Already escalated this as well....pretty sure that escalation feature is meaningless. Just makes us feel like someone is feverishly working to resolve the issue.

  13. #13
    Loyal Client
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    Still no word on the server alert forum either...it's only been hours though.

  14. #14
    Banned
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    May 2011
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    1,476
    We are already working on this. The server was experiencing some load issues and it would be back to normal soon.

    Thanks for the cooperation and the patience.

  15. #15
    Loyal Client
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    Jul 2005
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    Was experiencing load issues...was being the keyword. I need something else to tell my clients now. They've figured out the flux capacitor has nothing to do with imap and cpanel.

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