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This is a discussion on will aletia wont end up like hostrocket? in the Hosting Talk & Chit-chat forum
man i think aletia will become like hostrocket and will take too long for support + after more customers come, downtime will beat uptime proberly ...

  1. #1
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    will aletia end up like hostrocket?

    man i think aletia will become like hostrocket and will take too long for support + after more customers come, downtime will beat uptime proberly


    i just cross my fingers this wont happen, ive recommned so many people to aletia, i might just keep aletia a secret now

  2. #2
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    THough a scary thought, we just have to block it out of our minds. I doubt this will ever happen, as Aletia already hosts thousands of sites, I think its ready for some more.

    When I sign up in January, I just hope its not another HostRocket...:cold:
    zetsubouclub

  3. #3
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    My time on Hostrocket was a complete nightmare,I don't want to happen this again.

    But I have my trust in this host.
    I don't think it will happen here.
    Support is completely different and 10 times better.

  4. #4
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    Nah, I don't think Aletia will ever wind up like HostRocket. Brendan (the guy who runs HostRocket) is a business man focused strictly on his business. Dana, Mark, Laura and Paul (and any others I've missed ), however, are real people who are here to help, not to empty our pockets. I think that's a crucial difference and is what will keep Aletia from turning sour like HostRocket did.

  5. #5
    young and idealistic clio's Avatar
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    I hope you're right.
    - Julie
    Student / Web Developer

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    /me prays "hope so, aletia will be the same in years to come" :cold:

  7. #7
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    Aletia is certainley going down hill for me in the last 4 months. It used to have instant support on AIM, no downtime.

    Recently I have had a lot of problems with mysql db being down as well as server downage and also long support waiting.

    I know that when my one-year prepaid is over I am switching my host, on a monthly plan so if other hosts do turn out like aletia and hostrocket, I can easily change hosting.
    monster3144

  8. #8
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    I guess peoples' opinions really depend on which machine their on and how long they've been here. I'm sure people on puma and scorpion aren't going to like aletia as much as people on dolphin and stingray.

  9. #9
    young and idealistic clio's Avatar
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    just got an email from Hostrocket. Apparently there was a leak of credit card information.... great.........

    thank god i'm not there now......
    - Julie
    Student / Web Developer

  10. #10
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    Originally posted by clio
    just got an email from Hostrocket. Apparently there was a leak of credit card information.... great.........

    thank god i'm not there now......
    I got this email as well.

  11. #11
    young and idealistic clio's Avatar
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    wasn't the email rather vague and condeluted? I mean what they said in 5 paragraphs or so i could have said in 1.

    I still don't know what's going on and I'm rather annoyed that they're not telling much. they probably know more.
    - Julie
    Student / Web Developer

  12. #12
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    You know what scares me know?
    I placed an order on a site yesterday,but my creditcard was denied,something that never happened.
    Still,I bought a lot of stuff this month,and i'm probably over my limit
    But still it set's me thinking,what if something really happened with our creditcards?
    I'm only 2 weeks away from there.

  13. #13
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    Man how come i didnt get that email.. can someone paste me it please..

  14. #14
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    Here it is

    Dear Customer,

    You are receiving this letter because you either are a current or a past customer of HR Web Services (HostRocket.Com). The letter below details to you the specifics of the situation including what has happened, what is being done to remedy the situation and prevent its reoccurrence, and what you the customer need to do.

    What Happened:

    A security hole found in a 3rd party billing software package used by us to manage our customer billing which has had no known security holes until this date was exposed, and the possibility arose that this information may have found its way into the hands of people who should not have it, despite our use of both SSL and heavy encryption. We have no confirmation that this information is in the hands of anyone with any malicious intent towards our customers at this time, however the possibility may exist in the future. We cannot release the details of what program it was etc. yet as there are many other hosts out there that run the same software package who's information will need to be protected as well.

    What We Did:

    Immediately upon the discovery of the intrusion we disabled the affected systems to prevent the possibility of further access. We then immediately contacted the credit card processing companies involved to make them aware of the possibility that the card info was compromised. They assured us that the card issuing banks would be notified immediately about the situation, and it will be up to their discretion whether or not there is a large enough threat posed by this to warrant canceling the cards and issuing replacements. They also reminded us to remind you the consumer that you are not and would not be responsible for any fraudulent transactions that might occur on your card in a worst-case scenario.

    The details regarding this policy implemented by Visa are located at: http://www.usa.visa.com/personal/secure_with_visa/

    The details regarding this policy implemented by MasterCard are located at: http://mastercard.com/general/zero_liability.html/

    What We Are Doing Now:

    The billing system was heavily modified to be more secure and moved to a new more secure server in a new physical location and locked down with no outside connection to the general Internet available for the affect backend system, which has also been completely recoded. Along with this, all account passwords have been changed and new passwords sent to all current HostRocket customers. Other security policy changes are as follows.

    -3 digit confirmation code on the back signature panel of all cards to be submitted with new orders.

    -All new orders to be confirmed by a live person on our staff before account activation.

    -All telnet access to all hosting servers and requiring customers to use SSH (secure shell).

    -IDS (intrusion detection systems) are being installed on all of our hosting servers.

    These additional security measures are to help cut down on possible security breaches on other servers of ours in the future.

    What You The Customer Should Do:

    All affected customers should contact their credit card company to see if they feel that the card should be placed on hold. Check to make sure that you have received your new login and password information which should be coming shortly after this email, and that the login and password work for your account. If they do not work, please contact us for immediate resolution of any account access problems.

    We at HostRocket apologize repeatedly for any and all inconvenience this will cause everyone involved. We have hired additional staff to help with the expected influx of support and to finish up our own in house billing system which we have coded from the ground up and know to be secure. We greatly appreciate your understanding and continued support, and look forward towards working both for and with you to improve our services to you and your websites alike during the coming years.

    -The HostRocket Team
    http://www.hostrocket.com

  15. #15
    Royal pain in the @$$ timechange's Avatar
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    No problem. I called my card and asked them to issue a new number and to disable this one.
    Hot domain auctions on ebay: http://timechange.com/ebay/

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