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This is a discussion on Trouble Tix & [email protected] in the Hosting Talk & Chit-chat forum
Ok.. Gripe time... 1. My three e-mails to [email protected] .. I get this back: Message delivery to '[email protected]' delayed SMTP module(domain aletia.com) reports: return-path address ...

  1. #1
    Loyal Client
    Join Date
    Dec 2001
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    Trouble Tix & [email protected]

    Ok.. Gripe time...

    1. My three e-mails to [email protected]..

    I get this back:

    Message delivery to '[email protected]' delayed
    SMTP module(domain aletia.com) reports:
    return-path address <[email protected]> rejected by aletia.com:
    451 rejected: temporarily unable to verify sender address (try again later) <[email protected]>

    HUH? You host soben.com! Unable to verify sender address. If you can't, I dunno who can..

    2. Trouble ticket system.. I enter the ticket.. press submit get a ticket #, go to the page and get an error page instead.. Did anyone actually see the trouble ticket?

    3. I can't raise anyone on AletiaCorp using AOL IM.. Have tried for a couple days now..

    Anyone else having trouble and can't reach a soul?

  2. #2
    Like a star... Julian Muņoz's Avatar
    Join Date
    Oct 2002
    Location
    Colombia
    Posts
    1,368
    Those forums are a great place to get support. Maybe you can tell us about your problems.


    The best way to get support from aletia is to fill a ticket and wait...

    For me, the ticket system is ok. What kind of error are you receiving?
    Julian D. Muņoz - LANeros.com

  3. #3
    hell no, we won't go!
    Join Date
    Sep 2002
    Posts
    1,093
    Rather than emailing [email protected], visit the Support Ticket page and fill in your ticket there <https://secure.aletia.com/support/>
    - Colin

    I like food.

  4. #4
    Loyal Client
    Join Date
    Dec 2001
    Posts
    10
    Originally posted by Dogma
    Rather than emailing [email protected], visit the Support Ticket page and fill in your ticket there <https://secure.aletia.com/support/>
    Interesting.. That particular URL allowed me successfully submit a trouble ticket.

    support.aletia.com didn't.

    Fingers crossed for resolution.

  5. #5
    hell no, we won't go!
    Join Date
    Sep 2002
    Posts
    1,093
    Originally posted by brs-LA
    Interesting.. That particular URL allowed me successfully submit a trouble ticket.

    support.aletia.com didn't.
    Weird...

    They might not have changed the link (ie that's going to their old, defunct help desk)
    Originally posted by brs-LA
    Fingers crossed for resolution.
    Mine too, although I have to do lots of typing/writing tonight so I can only promise you a few seconds of finger crossing.
    - Colin

    I like food.

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