Our forum Area

Results 1 to 9 of 9

This is a discussion on Is this the "Suggestions and Feedback" forum on JaguarPC? in the Suggestions and Feedback forum
I would like to know if this is the right place to ask questions to the company that do not need to go into the ...

  1. #1
    Ron
    Ron is offline
    Loyal Client
    Join Date
    Aug 2002
    Posts
    7,540

    Is this the "Suggestions and Feedback" forum on JaguarPC?

    I would like to know if this is the right place to ask questions to the company that do not need to go into the ticket system? If not, is there another place?

    I'd like to ask a couple of questions and I'd like to know where they should be asked.

    Or is the company simply not using any public place to have a conversation with its customers anymore?

    Thanks.
    Good luck

  2. #2
    Wookiee JPC-Les's Avatar
    Join Date
    May 2002
    Location
    The Exogorths belly
    Posts
    1,551
    Sure Ron, ask away.
    (pm) | (email) Les, Chief Operations Officer

    Need a Manager?
    (pm) | (email) Greg, Chief Executive Officer

  3. #3
    Ron
    Ron is offline
    Loyal Client
    Join Date
    Aug 2002
    Posts
    7,540
    Great!

    I hope things are going well with you guys. I hope you're livin the dream.

    Here's the first question: What does "managed" mean? What comes with the management package for a vps?
    Good luck

  4. #4
    Ron
    Ron is offline
    Loyal Client
    Join Date
    Aug 2002
    Posts
    7,540
    While you're working on that question, the other question I wanted to ask is has anyone ever seen this sar average error before?
    Is there any reason that CPanel seems to be using a 10 year old version of sar or sysstat or whatever is going on?

    Code:
    -bash-3.2# sar -V
    sysstat version 7.0.2
    (C) Sebastien Godard
    
    -bash-3.2# sar
    
    Linux 2.6.32-042stab078.28 (xxx.xxx.xxx) 	03/10/16
    
    00:00:01          CPU     %user     %nice   %system   %iowait    %steal     %idle
    00:10:01          all      1.67      0.04      0.34      0.02      0.03     97.90
    00:20:01          all      0.95      0.02      0.27      0.01      0.02     98.73
    00:30:01          all      0.97      0.02      0.23      0.01      0.01     98.77
    00:40:01          all      1.99      0.02      0.29      0.14      0.02     97.55
    00:50:01          all      0.76      0.02      0.23      0.01      0.01     98.98
    01:00:01          all      1.25      0.05      0.26      0.01      0.02     98.41
    01:10:01          all      0.71      0.02      0.22      0.02      0.04     99.00
    01:20:01          all      1.12      0.02      0.29      0.02      0.01     98.55
    01:30:01          all      0.88      0.02      0.24      0.02      0.01     98.85
    01:40:01          all     10.92      0.05      1.51      1.06      0.07     86.39
    01:50:01          all      3.65      0.04      0.50      0.20      0.02     95.58
    02:00:01          all      1.07      0.02      0.27      0.01      0.01     98.62
    02:10:01          all      2.06      0.02      0.28      0.08      0.02     97.54
    02:20:01          all      0.64      0.02      0.20      0.03      0.01     99.10
    02:30:01          all      0.95      0.02      0.27      0.08      0.01     98.67
    02:40:01          all      0.94      0.04      0.20      0.02      0.01     98.79
    02:50:01          all      1.80      0.02      0.25      0.17      0.01     97.76
    03:00:01          all      1.50      0.02      0.23      0.09      0.02     98.15
    03:10:01          all      0.94      0.02      0.24      0.17      0.02     98.62
    03:20:01          all      0.77      0.02      0.22      0.02      0.01     98.96
    03:30:01          all      0.75      0.03      0.20      0.06      0.02     98.94
    03:40:02          all      0.54      0.02      0.17      0.02      0.01     99.24
    03:50:01          all      0.89      0.02      0.20      0.02      0.01     98.86
    04:00:01          all      0.77      0.02      0.20      0.01      0.01     98.99
    04:10:01          all      1.08      0.02      0.19      0.01      0.01     98.68
    04:20:01          all      0.96      0.03      0.25      0.02      0.01     98.73
    04:30:01          all      6.81      0.02      0.96      1.22      0.06     90.92
    04:40:01          all      0.01      0.00      0.00     99.96      0.00      0.03
    04:50:01          all      1.07      0.02      0.33      0.12      0.01     98.46
    05:00:01          all      1.42      0.49      0.51      0.23      0.02     97.33
    05:10:01          all      1.56      0.02      0.41      0.06      0.02     97.93
    05:20:01          all      1.81      0.04      1.27      0.08      0.03     96.77
    05:30:01          all      1.28      0.02      0.40      0.03      0.01     98.27
    05:40:01          all      1.16      0.02      0.30      0.02      0.02     98.47
    05:50:01          all      0.91      0.02      0.25      0.01      0.01     98.80
    06:00:01          all      0.82      0.02      0.24      0.04      0.01     98.87
    06:10:01          all      0.73      0.03      0.21      0.01      0.01     99.01
    06:20:01          all      1.25      0.02      0.26      0.01      0.01     98.45
    06:30:01          all      1.03      0.02      0.22      0.01      0.01     98.72
    06:40:01          all      0.73      0.02      0.21      0.01      0.02     99.01
    06:50:01          all      1.18      0.02      0.24      0.02      0.01     98.53
    07:00:01          all      1.10      0.04      0.21      0.01      0.01     98.63
    07:10:01          all      2.01      1.41      0.32      0.03      0.03     96.19
    07:20:01          all      1.43      0.08      0.26      0.05      0.02     98.16
    07:30:02          all      1.16      0.02      0.23      0.07      0.01     98.51
    07:40:01          all      2.22      0.02      0.28      0.01      0.01     97.46
    07:50:01          all      0.83      0.02      0.21      0.01      0.01     98.92
    08:00:01          all      1.20      0.03      0.28      0.01      0.01     98.46
    08:10:01          all      1.26      0.02      0.26      0.02      0.01     98.43
    08:20:01          all      1.20      0.02      0.23      0.01      0.01     98.53
    08:30:01          all      1.06      0.02      0.23      0.01      0.01     98.67
    08:40:01          all      1.59      0.02      0.31      0.03      0.02     98.03
    08:50:01          all      1.68      0.04      0.27      0.01      0.02     97.99
    09:00:01          all      0.83      0.02      0.23      0.01      0.01     98.90
    09:10:01          all      2.19      0.02      0.30      0.01      0.03     97.44
    09:20:01          all      1.60      0.02      0.33      0.02      0.01     98.02
    09:30:01          all      1.92      0.02      0.33      0.03      0.01     97.69
    09:40:01          all      1.66      0.04      0.28      0.01      0.02     98.00
    09:50:01          all      1.52      0.02      0.26      0.01      0.01     98.18
    10:00:01          all      1.33      0.02      0.28      0.01      0.01     98.35
    10:10:01          all      3.02      0.02      0.43      0.03      0.03     96.48
    10:20:01          all      2.63      0.02      0.48      0.06      0.02     96.79
    10:30:01          all      2.62      0.04      0.41      0.02      0.02     96.90
    10:40:01          all      1.97      0.02      0.42      0.03      0.02     97.54
    10:50:01          all      1.90      0.02      0.45      0.01      0.01     97.60
    11:00:02          all      1.86      0.02      0.43      0.02      0.02     97.67
    11:10:01          all      2.10      0.02      0.51      0.02      0.02     97.32
    11:20:01          all      2.63      0.04      1.34      0.02      0.03     95.94
    11:30:01          all      1.87      0.02      0.37      0.01      0.01     97.72
    11:40:01          all      1.95      0.02      0.33      0.01      0.02     97.67
    11:50:01          all      2.00      0.02      0.27      0.01      0.01     97.69
    12:00:01          all      1.29      0.02      0.27      0.01      0.01     98.40
    12:10:01          all      1.31      0.04      0.29      0.01      0.02     98.33
    12:20:01          all      1.02      0.02      0.23      0.01      0.01     98.71
    12:30:01          all      1.45      0.02      0.27      0.01      0.01     98.24
    12:40:01          all      1.46      0.02      0.29      0.01      0.03     98.19
    12:50:01          all      1.57      0.02      0.29      0.01      0.01     98.11
    13:00:01          all      1.83      0.03      0.36      0.01      0.01     97.76
    13:10:01          all      1.90      0.02      0.38      0.01      0.02     97.68
    13:20:01          all      2.81      0.02      0.45      0.01      0.02     96.70
    13:30:01          all      2.04      0.02      0.39      0.02      0.02     97.52
    13:40:01          all      2.68      0.02      0.49      0.12      0.03     96.67
    13:50:01          all      2.31      0.04      0.24      0.02      0.02     97.37
    14:00:01          all      1.00      0.02      0.20      0.03      0.01     98.74
    14:10:01          all      1.03      0.02      0.20      0.01      0.01     98.74
    14:20:01          all      0.86      0.02      0.19      0.01      0.01     98.91
    14:30:01          all      1.13      0.02      0.21      0.03      0.01     98.60
    14:40:01          all      1.76      0.03      0.36      0.02      0.02     97.81
    14:50:01          all      3.06      0.02      0.51      0.01      0.02     96.38
    15:00:01          all      3.56      0.02      0.51      0.01      0.02     95.88
    15:10:01          all      3.18      0.02      0.58      0.03      0.02     96.17
    15:20:01          all      2.59      0.02      0.49      0.03      0.02     96.86
    15:30:02          all      2.28      0.02      0.41      0.02      0.02     97.25
    15:40:01          all      1.97      0.04      0.35      0.02      0.02     97.61
    15:50:01          all      1.37      0.02      0.23      0.03      0.01     98.34
    16:00:01          all      1.37      0.02      0.24      0.01      0.01     98.34
    16:10:01          all      1.15      0.02      0.26      0.03      0.01     98.53
    16:20:01          all      0.99      0.02      0.24      0.03      0.01     98.71
    16:30:01          all      1.31      0.03      0.26      0.02      0.01     98.37
    16:40:01          all      1.58      0.02      0.28      0.05      0.03     98.05
    16:50:01          all      1.19      0.02      0.27      0.11      0.02     98.39
    17:00:01          all      1.49      0.02      0.29      0.02      0.01     98.17
    17:10:01          all      1.33      0.02      0.26      0.02      0.01     98.35
    17:20:01          all      1.53      0.04      1.26      0.03      0.02     97.12
    17:30:01          all      2.53      0.02      0.51      0.02      0.02     96.90
    17:40:01          all      3.40      0.02      0.59      0.01      0.03     95.96
    17:50:01          all      2.71      0.02      0.52      0.01      0.02     96.72
    18:00:01          all      3.30      0.02      0.50      0.01      0.02     96.15
    18:10:01          all      3.01      0.05      0.54      0.01      0.02     96.38
    18:20:01          all      3.24      0.02      0.59      0.00      0.03     96.13
    18:30:01          all      2.72      0.02      0.54      0.00      0.02     96.70
    18:40:01          all      2.95      0.02      0.57      0.00      0.02     96.44
    18:50:01          all      3.41      0.02      0.54      0.00      0.02     96.01
    19:00:01          all      2.49      0.04      0.58      0.39      0.05     96.46
    19:10:01          all      2.04      0.02      0.23      0.03      0.02     97.67
    19:20:01          all      1.57      0.02      0.38      0.06      0.01     97.95
    19:30:01          all      0.92      0.02      0.29      0.02      0.01     98.74
    19:40:01          all      1.17      0.02      0.26      0.02      0.01     98.51
    19:50:01          all      1.50      0.03      0.31      0.04      0.01     98.11
    20:00:01          all      1.15      0.02      0.32      0.09      0.02     98.40
    20:10:01          all      2.73      0.02      0.74      0.05      0.05     96.42
    20:20:01          all      2.81      0.02      0.85      0.03      0.03     96.25
    20:30:01          all      1.45      0.02      0.33      0.03      0.01     98.16
    20:40:01          all      1.82      0.04      0.39      0.05      0.04     97.66
    20:50:01          all      1.75      0.02      0.37      0.05      0.02     97.78
    21:00:01          all      1.25      0.02      0.36      0.08      0.02     98.26
    21:10:01          all      1.59      0.02      0.38      0.06      0.01     97.94
    21:20:01          all      1.28      0.02      0.38      0.06      0.01     98.25
    21:30:01          all      1.34      0.03      0.40      0.05      0.01     98.16
    21:40:01          all      1.62      0.02      0.41      0.03      0.04     97.88
    21:50:01          all      1.84      0.02      0.41      0.04      0.02     97.67
    22:00:01          all      1.32      0.02      0.38      0.05      0.01     98.21
    22:10:01          all      1.48      0.02      0.35      0.02      0.01     98.11
    22:20:01          all      0.94      0.04      0.30      0.08      0.01     98.63
    22:30:01          all      0.90      0.02      0.26      0.04      0.01     98.77
    22:40:01          all      1.12      0.02      0.24      0.02      0.01     98.59
    22:50:01          all      0.88      0.02      0.22      0.02      0.01     98.86
    23:00:01          all      0.74      0.02      0.21      0.01      0.01     99.01
    23:10:01          all      1.50      0.04      0.30      0.02      0.01     98.13
    23:20:01          all      1.40      0.02      1.25      0.02      0.02     97.30
    23:30:01          all      1.22      0.02      0.30      0.07      0.01     98.38
    Average:          all      0.09      0.00      0.02     94.85      0.00      5.03
    EDIT: I think I found the answer to my first question. The second question remains.... why such old stuff?

    From the SYSSTAT web page (I edited out maybe 100 fixes just through 2008)
    Changelog (continued)

    2008/01/06: Version 8.0.4:
    2007/11/18: Version 8.0.3:
    2007/10/26: Version 8.0.2:
    2007/09/30: Version 8.0.1:
    2007/09/02: Version 8.0.0:
    2007/07/08: Version 7.1.6:
    sar updated to avoid overflow when computing some average values.
    2007/06/07: Version 7.1.5:
    2007/04/29 : Version 7.1.4:
    2007/03/27: Version 7.1.3:
    2007/03/04: Version 7.1.2:
    2007/02/21: Version 7.1.1:
    2007/02/04: Version 7.0.4:
    2006/12/03: Version 7.0.3:
    2006/10/22: Version 7.0.2:
    Last edited by Ron; 03-22-2016 at 05:55 PM.
    Good luck

  5. #5
    Wookiee JPC-Les's Avatar
    Join Date
    May 2002
    Location
    The Exogorths belly
    Posts
    1,551
    Quote Originally Posted by Ron View Post
    Great!

    I hope things are going well with you guys. I hope you're livin the dream.

    Here's the first question: What does "managed" mean? What comes with the management package for a vps?
    Details for the managed services are outlined at the below URL.

    https://www.jaguarpc.com/services/management/

    Quote Originally Posted by Ron View Post
    While you're working on that question, the other question I wanted to ask is has anyone ever seen this sar average error before?
    Is there any reason that CPanel seems to be using a 10 year old version of sar or sysstat or whatever is going on?
    No, I've not seen that error before. I will check with the admins and see if we can get a more current version installed for you.
    (pm) | (email) Les, Chief Operations Officer

    Need a Manager?
    (pm) | (email) Greg, Chief Executive Officer

  6. #6
    Ron
    Ron is offline
    Loyal Client
    Join Date
    Aug 2002
    Posts
    7,540
    Thanks for the answers. I've seen that page ...

    So when the VPS sends me

    1) an email every few days that I have an invalid host configured, or
    2) an email with a note that I have 3 unmonitored services, or
    3) a service on the vps goes down for 5 hours and is sending "httpd failed" emails to me every 5 minutes (and I'm sleeping)

    are these things that the management service is supposed to catch and resolve without the customer's involvement, or do I need to open a ticket? I know I *CAN* open a ticket, I am just unsure what you guys are watching, and not watching.

    I guess I'm confused where management/monitoring responsibilities start and end between us.
    Good luck

  7. #7
    Wookiee JPC-Les's Avatar
    Join Date
    May 2002
    Location
    The Exogorths belly
    Posts
    1,551
    Yes you'd need to open a ticket for the config issues you mentioned. We don't setup service monitoring for every service on every vps by default so you would need to open an email for that.
    (pm) | (email) Les, Chief Operations Officer

    Need a Manager?
    (pm) | (email) Greg, Chief Executive Officer

  8. #8
    Ron
    Ron is offline
    Loyal Client
    Join Date
    Aug 2002
    Posts
    7,540
    OK, so I have to open a ticket if the webserver goes offline.

    Re-looking at that page (https://www.jaguarpc.com/services/management/ ) I see that 24/7 monitoring of services is EXCLUDED in the basic "Managed Services" package, needs to be the "Managed PLUS" for you to manage the server in real-time.

    If a guy was to go away on vacation (or into the hospital) for a few weeks and the web server went down, it would just stay down I guess. Can Managed Plus be added for a month or two? Will support then take care of all the issues and emails that arise?

    Thanks Les.
    Good luck

  9. #9
    Wookiee JPC-Les's Avatar
    Join Date
    May 2002
    Location
    The Exogorths belly
    Posts
    1,551
    You can always add and remove any addons at any time Ron.
    (pm) | (email) Les, Chief Operations Officer

    Need a Manager?
    (pm) | (email) Greg, Chief Executive Officer

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •